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Troubleshooting

  • I have added a new unit but cannot find it on the map

    We have a startup guide that will help you add a new unit to Geolink. If you have enabled the unit but still doesn't show on the map, make sure that the tracker is correctly configured to send data to...

  • IMEI was not found in database

    You get the error message IMEI was not found in database when trying to add a new unit. This error happens because the IMEI for the unit you are trying to add has not ben added to the list of the allo...